Returns, Refunds, and Claims
Mandatory Unboxing Video: To claim any refund or replacement, a continuous, unedited unboxing video is mandatory. The video must start from the moment the package is sealed and clearly show the opening process and the defect.
Manufacturing Defects: We offer returns or refunds only in cases of clear manufacturing defects or damage during transit.
Non-Returnable Items: Since our products are personalized, we do not offer returns, replacements, or refunds for:
Customer errors (typos, wrong photos, etc.).
Change of mind.
Dissatisfaction with the product's look when it matches the provided description.